According to timeline. The first batch delivery for pre-sale orders to the US and Canada will start in July 2023. It will take about 7-10days to delivery to cusomter once ship out. Our team will update the tracking information once the local delivery starts.

Great news! The sales price will cover the shipping fee and import tax.

The tips the Indiegogo platform donate part. Please select the "other amount" option in the dropdown list and type 0 in the check out process. You don't need to pay any Tips to Indiegogo. We take full responsibility for your order.

Indiegogo is a crowdfunding platform, this is just a platform disclaimer. Please rest assured that the FREEDARE team guarantees 100% delivery for every purchased. Our team will keep you posted on the delivery schedule.

What does "Locked" mean on my contribution status?A status of "Locked" means that the order has been processed and is ready for shipment. If you need to make any changes to your contribution - including editing your shipping address or phone number, please contact at funding@freedarebike.com or dm us on Facebook.

In most cases, yes. However, if the shipment has already started or if you need to change your country, you’ll need to follow our policy for any changes.

Any electric bike purchased on Indiegogo also follows Freedare's two-year warranty policy. Please see the warranty policy page for detailed terms.

Yes, Any orders purchased on Indiegogo also follows Freedare's return policy. Please enquire for more information about our Refund policy. But the refund process needs to be done on Indiegogo, not on our website.

Saiga is a step-over ebike, which is suitable for high-speed cycling, uneven road surfaces, rural routes and so forth. Eden is a step-through ebike, which enables you to get on and off the ebike with ease. It's more friendly to bike beginners or the elderly.

It takes 7 hours for full charge. However, it will reach 80% of power after 4 hours of charging.

Yes. But Freedare cover for 5 years 4G service for each bike. The renewal fee after 5 years is based on the demand of the user. Just a few dollars a year.

Eden comes with fender, rear rack, front basket. And Saiga, there are add-on fender, rear rack available for ordering together with ebike on Indiegogo.

We are sorry that we do not have installment payment service at the moment. We will deal with this installment payment business as soon as possible in the future.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Our pre-sell campaign on Indiegogo offer free shipping to most parts of USA and Cannada. Our website has not started the sales for the time being.

We are shipping to the United States and Canada. But islands and some states (Alaska etc.) do not support delivery.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund Policy.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you may eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you may not eligible for a refund.

Please check our Return Policy.